We know that problems do occur and we take all complaints seriously. Complaints are investigated thoroughly and we try to resolve them as soon as possible. Please see our Terms and Conditions for details of our returns policy. If you have a problem with one of our products, or our service, for example:

  • Your goods haven’t arrived?
  • You have received the wrong goods?
  • Need to query a payment?
  • Want to speak to someone?

We can sort things out very quickly.

Just contact us on any of the methods below:

Telephone: 01543 226449 (office hours)


If you tell us what your problem is, we will try to resolve it as quickly as possible.

Our office is open between 8am and 4pm Monday to Thursday, and 8am to Noon on a Friday.

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